Privacy Policy

1. Who we are

This policy covers urdu-realtime-1, a real-time Urdu voice model, and this website. They are run by Neu Software LLC, a Delaware limited liability company trading as NEU ("we", "us", "our"). Questions about this policy or your data go to tash@neu.ie.

2. What we collect

• Call audio: your voice and the model's voice during a call.
• Transcripts: the words spoken on both sides, written out by our speech recognition.
• Call details: when a call started, how long it lasted, the settings used and how quickly the model replied.
• Technical data: browser type, device type, approximate location from your IP address, and error logs.
• Account and billing details if you have an account or a paid plan: your name, email and plan. Card payments are handled by our payment provider; we never see or store your full card number.

3. Free plan: we listen to calls to improve the model

On the free plan, every call is recorded. We keep the audio and transcript, and members of our team may listen to recordings and read transcripts to check quality, find mistakes and fix them. We use free-plan calls to train and evaluate future versions of urdu-realtime-1.

We tell you this before your first call, and starting a free call means you agree to it. Please don't share anything on a free call that you wouldn't want a person to hear, such as passwords, card numbers, health details or other people's private information.

We do not sell recordings, and we do not use them for advertising.

4. Paid plans: we never listen

On a paid plan, your audio is processed only to run the call and produce the model's replies. We never listen to your calls, never read your transcripts, and never use your calls to train or improve any model. Our team does not have access to paid-plan call content.

We keep only the call details needed to bill you and keep the service secure (for example, call times and lengths).

5. Why we use your data (legal bases)

• To provide the service (running calls, your account, billing): necessary to perform our contract with you.
• Free-plan recording and model improvement: your consent, given when you start a free call. You can withdraw it at any time (see section 8).
• Security, abuse prevention and fixing errors: our legitimate interest in keeping the service safe and working.
• Legal obligations, such as tax records for paid plans.

6. Who we share it with

We share data only with providers that help us run the service (hosting, computing, email and payments), under contracts that limit them to acting on our instructions. We may disclose data if the law requires it or to protect people from harm. If NEU or this product is sold or merged, data would pass to the new owner under this policy.

7. How long we keep it

• Free-plan recordings and transcripts: up to 2 years, then deleted. Models already trained on them are not retrained when a recording is deleted.
• Paid-plan call content: not kept after the call ends.
• Call details and technical logs: up to 12 months.
• Account and billing records: while your account is open, and billing records for as long as tax law requires.

8. Your rights

You can ask us to show you, correct, export or delete your data, or object to how we use it. You can withdraw consent to free-plan recording at any time: we will stop using your recordings for future training and delete them on request. Email tash@neu.ie and we will reply within 30 days.

If you are in the EU or UK and are unhappy with our answer, you can complain to your data protection authority. In Ireland this is the Data Protection Commission.

9. Security

Data is encrypted in transit, and access to free-plan recordings is limited to the people who work on the model. No system is perfectly secure, but we work to protect your data and will tell you promptly if a breach affects you.

10. International transfers

We are a US company, so your data may be processed in the United States or other countries where our providers operate. Where the law requires it, we use safeguards such as the EU Standard Contractual Clauses.

11. Children

urdu-realtime-1 is not meant for anyone under 16. If you believe a child has used it, contact us and we will delete their data.

12. Changes

If we change this policy we will update the date above. For important changes, especially to how we use call recordings, we will tell you before the change takes effect.

13. Contact

Neu Software LLC, trading as NEU · tash@neu.ie